:: Return Policy ::

All the NEW items purchased online through www.shimazakura.com are eligible for return within 7days from the delivery date.

  • Currently, we are not accepting returns on the USED/RECYCLE/VINTAGE items. If you have questions or concerns about the products, please contact us before placing an order.

All returned items must be unwashed, unworn, undamaged, with all tags attached still attached to the product, and in its original packaging.

The refund amount will include only the product cost after any discount and the tax if it was applied.

A refund will be issued to your Paypal account within 7 business days after we receive the returned item.

Return Instruction

  1. Please contact us by email (customerservice@shimazakura.com) with your name, order#, returning product information, and refund/exchange preference.
  2. Please send the returning item within 7days from the product delivery date for a full refund.